Frequently Asked Questions
Everything you need to know about your Joeydolls experience.
What materials are used in Joeydolls clothing?
We prioritize comfort and durability, using premium organic cotton blends and hypoallergenic fabrics that are gentle on sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start a request.
How do I find the right size for my child?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your destination.
Are your manufacturing processes ethical?
Absolutely. We partner exclusively with fair-trade certified factories that ensure safe working conditions and fair wages for all artisans.